FAQ &
How It Works
CLIENT FAQ
If the stylists cancels, your booking fee will be refunded and we will aim to reschedule your appointment with another stylists or the same stylists depending on which is sooner.
It’s best to review the cancellation policies of the stylist before booking or contact Afrostylists customer service for further assistance if a cancellation occurs.
Refunds on Afrostylists are subject to both the stylist’s specific terms and the platform’s policies. According to the terms:
Refunds depend on the stylist’s cancellation policy, which varies. You should review the cancellation policy of the stylist before booking to understand the conditions for refunds.
If a refund is applicable, it will be processed according to the stylist’s terms and possibly through the platform’s payment system.
It’s recommended to check the specific stylist’s policy for more details on their refund process.
To get in touch with a stylist on AfroStylists:
- Log In: Sign in to your account on the AfroStylists website or app.
- Find the Stylist: Use the search function to locate the stylist you’re interested in.
- View Profile: Go to the stylist’s profile page.
- Contact Options: Look for contact options such as a messaging feature or contact details provided in their profile.
If direct messaging is available, you can use it to communicate with the stylist. Otherwise, you may need to reach out through the contact details provided or through the booking system.
To book an appointment on Afrostylists, you can follow this process as outlined below:
- Browse the Marketplace: Customers can search for and select hairstylists offering the services they need through the online marketplace.
- Select a Stylist: Choose a stylist and review their services, pricing, and cancellation policy before booking.
- Book the Service: Once you’ve chosen a service, you can book an appointment directly through the platform.
- Payment: Payments are processed securely through Afrostylists’ payment system, using Stripe for transaction processing.
Note: Always ensure that your payment information is up to date and correct before completing the booking.
Booking fee is 10% of the total cost of service. If you cancel less than 24hours before the appointment the booking fee is non refundable.
If you need to cancel a booking on AfroStylists:
- Log In: Access your account on the AfroStylists website or app.
- Go to Bookings: Navigate to the “My Bookings” section.
- Find the Booking: Locate the appointment you need to cancel.
- Cancel the Appointment: Select the option to cancel and follow any instructions provided.
Note: Be aware of any potential fees. If you cancel less than 24hours before the appointment the booking fee is non refundable
STYLIST FAQ
If a client doesn’t show up for their appointment, do the following:
- Review Policy: Check the stylist’s cancellation and no-show policy, which should be outlined at the time of booking.
- Charge Fees: Many stylists implement a no-show fee or require a deposit to cover missed appointments. Ensure this policy is clearly communicated to clients in advance.
- Contact Support: If the client’s no-show affects you, and you’re unsure about the policy or need assistance, contact AfroStylists’ support for guidance.
Ensure that your policy is clearly stated in your profile and at the time of booking to manage client expectations.
To cancel a booking on AfroStylists:
- Log In: Sign in to your account on the AfroStylists website or app.
- Access Your Bookings: Go to the “My Bookings” or “Appointments” section.
- Select the Booking: Find the booking you wish to cancel.
- Cancel the Booking: Click on the option to cancel. Follow any additional prompts or instructions provided.
On AfroStylists, communication with clients is typically managed by the stylists directly. Once a booking is made through the platform, stylists and clients can communicate to finalize details about the service. The platform facilitates the initial connection and booking process, but ongoing communication about appointments, services, and any issues is handled between the stylist and the client.
Yes, you can cancel your subscription at any time. However, note that cancellation policies and procedures might vary based on the subscription plan you choose. If you cancel, you will not be refunded for the period already paid for, and access to the platform will continue until the end of the current billing cycle. For specific details on how to cancel, you should check your account settings or contact AfroStylists’ support.
On AfroStylists, there are subscription fees for using the platform:
- Quarterly Subscription: £15 every three months.
- Monthly Subscription: £5 per month.
- Yearly Subscription: £55 for a discounted yearly rate.
These fees apply to users accessing the platform’s features. Be sure to choose the subscription plan that best fits your needs.
If you’re a seller/stylist on AfroStylists, your payments will be processed through the platform’s secure payment system. Here’s how you’ll receive your money:
- Payment Processing: Payments are handled through Stripe. Ensure your payment information is accurate and up to date.
- Payout Schedule: After a transaction is completed, the funds will be processed according to Stripe’s payout schedule.
- Account Details: Ensure your account details are correctly set up to receive payments. Stripe will handle the transfer of funds to your bank account or preferred payment method.
For specific details about payout schedules or any issues, you may need to refer to Stripe’s terms and support.
To register on AfroStylists, follow these steps:
- Visit the AfroStylists website.
- Click on the “Sign Up” or “Register” button.
- Fill in the required information accurately, including your name, email address, and any other requested details.
- Create a password for your account.
- Review and accept the Terms and Conditions and Privacy Policy.
- Complete the registration process by submitting your information.
Once registered, you will be able to use the features available on the platform. Remember to keep your account information up to date and secure.
How it works
Find a stylist
Secure a date
Use our easy online booking to pick a date that works for you.
Get your hair styled!
You’ll receive a reminder on the day of your appointment, it’s hair day!
