Refund &
Returns

1. General Policy

At Afrostylists, we strive to ensure customer satisfaction. However, due to the nature of the services provided by our stylists, we have a specific refund and return policy in place.

2. Cancellation of Services

Cancellation by Customer: Customers may cancel their booked services according to the stylist’s cancellation policy. Please check the specific policy listed with the service before booking.

Late Cancellations: If a customer cancels a service less than 24 hours before the appointment, they may forfeit their right to a refund, depending on the stylist’s policy.

3. Refunds

Service-Related Refunds: Refund requests must be made directly to the stylist, as refund policies may vary by stylist. Customers should review the stylist’s terms before booking.

Non-Service Related Refunds: If there are issues with a purchase that are not related to the service provided (e.g., incorrect listing), please contact our support team for assistance.

4. Process for Refund Requests

To request a refund:

– Contact the stylist directly or email us at efe@afrostylists.com.

– Provide details of your booking and the reason for the refund request.

– Refunds will be processed in accordance with the stylist’s cancellation policy and our internal review process.

5. Exceptions

– Refunds are generally not offered for services rendered, unless specified in the stylist’s policy or if there was a significant error in the service provided.

6. Changes to Policy

Afrostylists reserves the right to modify this Refund and Return Policy at any time. Changes will be effective upon posting on our website.

7. Contact Us

– For any questions regarding this policy or to submit a refund request, please contact us at efe@afrostylists.com.

– If you’re unsatisfied with any service provided, please reach out to our customer service team at efe@afrostylists.com within 2 days of receiving the service, and we will do our best to resolve the issue.